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Privacy Notice

(Why we collect your personal data and what we do with it)

Any information you provide to this office may be stored and processed for 4 reasons (the bits in bold are the relevant terms used in the Data protection Act 2018, which includes the General Data Protection Regulation – i.e. the law).

1. We need to collect personal information about you and your health in order to provide you with care. Your requesting care and our agreement to provide that care constitutes a contract. You can, of course, refuse to provide the information, but if you were to do that we would not be able to provide care.

2. We have a legitimate interest in collecting that information, because without it we couldn’t do our job effectively and safely.

3. We also think that it is important that we can contact you in order to confirm your appointments with us or to update you on matters related to your care. This, again, constitutes ‘legitimate interest’, but this time it is your legitimate interest.

4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may withdraw this consent at any time – just let us know by any convenient method.

We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer), but after this period you can ask us to delete your records if you wish. We may retain your records beyond the statutory requirement in order to provide you with the best possible care should you need to see us at some future date.

Your records are stored...

• on paper, in locked filing cabinets, in an office that is always locked outside of working hours, in a building that is locked and alarmed outside of working hours.
• electronically, the access to which is password protected.
• on our office computers which are password-protected.

Any information you supply to this office is private and confidential between you and the person providing you with care. We will never share your data with anyone who does not need access without your written consent. Only the following people/agencies will have routine access to your data:

• Anyone who provides you with care
• Anyone involved with organizing your appointments

You have the right to see what personal data of yours we hold, and you can also ask us to correct any factual errors. Provided the legal minimum period has elapsed, you can also ask us to erase your records.

We want you to be absolutely confident that we are treating your personal data responsibly, and that we are doing everything we can to make sure that the only people who can access that data have a genuine need to do so.

Of course, if you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to what is referred to in the jargon as the “Data Controller”. Their details are:

Data Controller: Colin Rance
Email: info@welwynchiropractic.co.uk
Tel: 01438 717865
Address: Welwyn Chiropractic,Wellingham House,15 Church Street, Welwyn, Herts AL6 9LN

If you are not satisfied with our response, then you have the right to raise the matter with the Information Commissioner’s Office.

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